Questions & answers
Well informed.
Ready for the next step.
Answers about suitability, installation, drying, maintenance and guarantees.
Suitability & causes
What should I do about damp walls?
Start by identifying the cause: moisture from the ground, a leak or condensation? Renewing the surface alone does not resolve the cause. An on-site assessment with moisture measurements helps identify measures suited to the building.
What helps with a damp basement?
Damp basement walls can have different causes. We inspect the masonry and measure moisture on site. OMBRELLO may be appropriate for rising or laterally penetrating moisture. Leaks, condensation and any additional repair work require separate assessment.
What is OMBRELLO?
OMBRELLO is our electro-physical wall drying system for capillary rising damp and moisture entering masonry from the side.
What problems is it intended to address?
The system is intended to reduce suitable forms of wall moisture. Damaged finishes, mould and other existing damage may need separate treatment. A change in appearance is not a measurement of drying.
Which buildings can be assessed?
We work with old and new buildings, homes, holiday properties, hotels, schools, offices, garages, halls and historic buildings. Suitability depends on the source of the moisture.
When is OMBRELLO unsuitable?
The system is intended for capillary moisture. Leaking pipes, condensation and other causes require an appropriate investigation and response.
Device & installation
How does the system work?
The provider describes electromagnetic oscillations intended to influence capillary moisture transport. The technical page explains the principle and provides the original English documentation.
Does OMBRELLO need a power connection?
Depending on the version, OMBRELLO can run from a standard 230 V socket or a battery. We determine the appropriate option during your building assessment.
How large is the device?
The model table gives 185 × 242 × 115 mm for R7+ and 220 × 290 × 140 mm for R14+, R24+ and R48+ (width × height × depth).
How many devices are needed?
The floor plan and extent of the affected area determine the model and range. Whether one device is sufficient is assessed for the individual building.
Where is it installed?
Depending on the version, OMBRELLO can run from a standard 230 V socket or a battery. We determine the appropriate option during your building assessment.
Is OMBRELLO noisy or does it need maintenance?
The device operates silently and requires no maintenance. The power supply for a battery version is discussed separately. Follow-up measurements at the building document the drying process.
Does the system make noise?
The system operates silently.
What happens after a power failure?
The system restarts automatically when power returns. A green LED indicates operation. Lightning protection is built in.
What operating life is stated?
We estimate an operating life of 30 to 50 years. This is an estimate of lifespan; the device guarantee is ten years.
Is OMBRELLO free from electrosmog?
OMBRELLO operates without electrosmog. Transmission power is below one nanowatt, and the system complies with EMC requirements. Our technical documents explain its operation and compatibility.
Does installation involve chemical injection?
No chemical injection is used to install the OMBRELLO system. Any additional restoration works are assessed separately.
Drying & follow-up
Is the initial analysis free?
Yes. We offer a free, non-binding on-site assessment with measurements, followed by a written quotation.
How long does drying take?
Drying generally takes 12 to 36 months. Wall thickness, moisture, salts and ventilation affect the course. Follow-up measurements document the individual building.
What is the average time?
The provider gives around 18 months as an average indication, not a promise for every building. Some published customer reports describe longer periods.
What can help the drying process?
The previous FAQ mentions removal of old coatings, appropriate ventilation and drainage of rainwater. Assess these measures for the building before carrying them out.
What changes might be noticed first?
Customers describe changes in basement odours and how rooms feel. These observations do not replace the measurements used to document drying progress.
How is the result checked?
Defined measurement points and checks after 6 and 18 months document progress. Both follow-up visits are included in the purchase price.
Guarantees & evidence
How long is the device guarantee?
We give you a ten-year device guarantee. Drying and continued dryness guarantees have their own written conditions for the building.
What does the home page comparison show?
The supplied images illustrate a damaged and visually renewed basement. They are not a measurement record of a specific drying project. Drying alone does not repaint or replaster a room.
